The 'Friction' Fix: A Glimpse into OpenAI's Internal Mechanics A recent report on OpenAI's internal email system has shed light on the company's efforts to address employee concerns and streamline operations.
This system, dubbed "friction," allows employees to send complaints or suggestions directly to leadership via a dedicated email address.
Similar practices have been employed by companies like Amazon under Jeff Bezos, where customers could email him directly through the "Jeff B escalations" process.