When Travelers Become Casualties of Labor Disputes The WestJet strike that left hundreds of flights cancelled and thousands stranded has exposed a darker side of labor negotiations: the human cost.
Matt and Sarah Krakowski, for example, missed their youngest child's second birthday because of the airline's chaotic response to the work stoppage.
Their experience highlights the often overlooked consequence of labor disputes in the service industry: the ripple effect on travelers who are caught in the middle.