Shoppers Made 158 Million Chargeback Disputes in 2025 as 'Friendly Fraud' Surged 29% — and Businesses Pay the Price The rise of online shopping has brought about a new challenge for businesses: friendly fraud.
This phenomenon, where consumers dispute charges with their banks to get free money, is on the rise, leaving retailers reeling.
According to Juniper Research, American consumers filed 158 million transaction disputes in 2025, an increase of 29% from 2021.